I would think this has nothing to do with FW. Your laptop seems to not recognise the switcher as connected device. iirc hdmi devices should report themselves to the master with their capabilities when powered up / connected, perhaps your switcher does not to this in a manner recognised by your laptop.
Perhaps you can try different combinations of laptops / monitors / switcher(s) to isolate the problem.
This has been solved.
The display settings were set to Duplicate.
Once I changed that to Extend, everything worked like it’s supposed to.
Got to use the software for the first time during VBS last night.
It’s simple. Which is good for me ’cause I can’t do complicated. And serves our purpose perfectly.
Thanks and God bless.
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